Technical Support

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Hours of Operation

Technical Support
Monday – Friday
8:00 AM to 7:00 PM ET
(24×7 support available)

Services & Implementations
Monday – Friday
8:00 AM to 6:00 PM ET

Observed Holidays: President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Friday after Thanksgiving, Christmas, and New Year’s Day

Technical Support Phone Number

local 804.897.1600 ext: 3

24×7 Support
STR Software prides itself on offering exceptional product support. In a recent customer survey, 99.0% of respondents rated our support as excellent or good. We achieve such outstanding results by offering prompt, human-based support from our headquarters where STR Software’s developers are available to back up our support team if necessary.

We offer new releases of our products on a regular basis to all those maintaining a support contract. Your technical support and services teams work together with customer relations managers to ensure customer success.

Contact Support

If you are an existing AventX customer, please fill out this form to open a technical support request.

24×7 Support

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24x7 Support Available

As part of a premium support contract, STR Software provides access to excellent, human-based support during normal operating hours. We understand that the need for support doesn’t always fall during business hours which is why STR Software offers a subscription to 24×7 Support Services. Enrolling in STR Software’s 24×7 Support Services ensures peace of mind that you have access to our knowledgeable support personnel regardless of day or time.

What number do I call if my organization purchased a 24×7 Service Agreement?

If your organization purchased an annual 24×7 support contact agreement and you require assistance, call 804.897.1600 and follow the prompts to receive 24x7 assistance.

How do I know if I purchased a 24×7 Service Agreement?

24×7 service agreements are contracts an organization may purchase via STR Software’s sales department. The engineer you speak to can provide you feedback on whether your organization has purchased a 24×7 service contract.

If I don't have a 24×7 Service Agreement, can I add one?

If your organization has not invested in a 24×7 annual support agreement and wish to consider investing in one, the engineer you speak to will provide information on how to invest in this agreement. 24×7 service agreements can be obtained immediately via one of the following payment options:

  1. Credit Card (Visa and MasterCard Only)
  2. Purchase Order